Brompton Support |Electric App

Issues Connecting your Brompton electric App?

If you are having issues connecting the App to your Brompton Electric, you can follow a few simple steps:

proximity

Ensure you are within 2 metres of your Brompton Electric

Make sure you are within 2m of the bike to ensure a good, strong and reliable Bluetooth connection.

Settings

Make sure that Bluetooth is enabled on your phone

Many phones have many different Bluetooth configurations and settings. Make sure that your phone's Bluetooth is on, discoverable and that your phone is looking for Bluetooth devices. If you are using an Android phone, make sure you have given the Brompton Electric app permission to access your location data while using the app. This is required for the Bluetooth connection to work. Your location is not being tracked or saved by Brompton

Check that your battery is securely fitted to the front carrier block

Turn the battery on

Make sure you have your Brompton Electric battery turned on

A good way of checking this is to change light or assistance modes. If this doesn’t work, there may be a connection issue between the battery and the front carrier block.

One device per bike at a time

Has your Brompton Electric been paired to another mobile device?

Has your Brompton Electric been paired to another mobile device that is in close proximity? If so, move the device out of the range to stop interference. Only one bike can be connected to any one phone at a time.

Ensure that the serial number in the app is correct.

Ensure that the Brompton Electric bicycle serial number displayed in the app matches the serial number of the bike you are trying to connect to.

Still Having Issues?

If you have followed the above steps and are still having connectivity issues, our Customer Service team are here to help.

Bike Maintenance and FAQs

We have a large selection of information available in our Bike Maintenance and FAQ sections which should answer most enquiries.

Bike Maintenance: A range of videos to assist you with the setup, maintenance and servicing of your Brompton

General FAQs: Answers to common questions

Live Chat - Fastest Response

This is the fastest way to get a response.

Our agents are available from Monday to Saturday, 8:30 am to 10:00 pm GMT.

Click on the icon at the bottom right of your browser to start the chat.

Email

If you have not received the information you needed through the channels above then please do not hesitate to contact us by email.

We aim to respond to all email enquiries within 3 working days.

Submit Email Request

Download the Brompton Electric App

Get the most out of the Brompton Electric with the App (IOS and Android). Search Brompton Electric

Psst. Looking to mount your phone to your Brompton Electric? Check out the video here or purchase your Brompton Phone Mount here.

Still need support?

Still need help setting up your new Brompton?